Privacy policy

Introduction

GR INDUSTRIES LTD TRADING AS GENUINETERPENES is committed to protecting our customers' privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information that we collect and what we do with that information.

This policy will detail the following:

  • What personal data we collect

  • How we collect this data

  • What we do with this data

  • How we store the data and security

  • How long we keep it

  • What are your rights

What Personal Data We Collect

GR INDUSTRIES LTD TRADING AS GENUINETERPENES collects the following types of personal and non-personal data from our customers:

  • Personal Data: Any information relating to you which allows us to identify you, i.e., your name, contact details, payment information, and purchase details.

  • Non-Personal Data: Browser types and cookies.

How We Collect This Information

GR INDUSTRIES LTD TRADING AS GENUINETERPENES collects data through various sources during its day-to-day activities:

  • Subscribing to Emails and SMS: Customers can subscribe through the GR INDUSTRIES LTD TRADING AS GENUINETERPENES website by entering their email address or mobile number. There is then an option to opt into marketing emails and texts.

  • Online Sales: Personal details are gathered at the checkout stage to process and dispatch your order efficiently. We will only use your personal data for marketing purposes where you have opted in at the checkout stage.

  • Email Signup: On our website, you can join our mailing list. When you sign up, you will be automatically added to our marketing email list.

  • SMS/WhatsApp Signup: Consent to receive marketing messages via SMS and WhatsApp. You can opt out at any time by replying 'STOP' to SMS or sending 'STOP' on WhatsApp. Your data will be handled per our Privacy Policy; we won't share it for marketing without your consent.

  • Cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

This Website Uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. This means that we could advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the GR INDUSTRIES LTD TRADING AS GENUINETERPENES website. As always, any data collected will be used in accordance with our privacy policy and Google’s privacy policy. You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

Platforms Used

  • Google AdWords

  • TikTok Shop

  • Facebook Shop

  • Instagram Shop

  • The Shopify Shop App

  • Cookies to better your experience on our website

How We Use Your Personal Data 

We use your personal data to provide goods and services to you and to help us provide you with the best possible customer shopping experience. We will keep you up to date with current promotions and events running on the GENUINETERPENES website, but only if you have opted in to receive these. You will always have the opportunity to opt out of marketing communications in every email or text we send you.

We may use the data provided by you to help improve our products and services and enhance your shopping experience with us. We never provide your information to any third-party partners for marketing or promotional purposes. We will never sell your information to any third parties.

Sharing Your Data

We use and share personal data with the following:

  • TikTok Shop

  • Facebook Shop

  • Instagram Shop

This allows us to offer shopping experiences on TikTok, Facebook, and Instagram.

How Long Do We Keep It?

We will keep your personal data as long as is required to fulfil our obligations to you. After we have fulfilled our obligations, under law, we are required to keep transaction details for a further 6 years. After this period, your personal data will be deleted. Any personal data provided by you for marketing purposes will be kept by us until such time that you notify us that you no longer wish to receive this information.

Your Data Protection Rights

Under GDPR, you have the right to:

  • Obtain details about how your data is processed by GENUINETERPENES.

  • Obtain details of personal data held by GENUINETERPENES.

  • Have any incorrect or incomplete data corrected.

  • Have your data erased where, for example, you deem GENUINETERPENES has no legitimate reason for retaining your data.

  • Obtain your data and have that data transmitted to another organization.

  • Object to the processing of your data in certain circumstances.

  • Not to be subject to automated decision-making, including profiling.

Data Protection Officer

GR INDUSTRIES LTD TRADING AS GENUINETERPENES has appointed a Data Protection Officer (DPO) to oversee compliance with this policy. You have the right to make a complaint at any time to the DPO. You also have the right to make a complaint to the Information Commissioner's Office (ICO).

If you wish to submit a complaint about how GR INDUSTRIES LTD TRADING AS GENUINETERPENES handles your personal data, please submit a completed online request form available at the following link or contact our DPO by post at:

GR INDUSTRIES LTD TRADING AS GENUINETERPENES
Data Protection Office
UNIT 3 PARKWAY LINK
KETTLEBRIDGE ROAD
SHEFFIELD
S9 3AJ

Changes To Privacy Policy

Our privacy policy may change from time to time. Any changes to the statement will be communicated to you by email or a notice on our website.